FAQ

What types of wine refrigerators do you offer?

Ketons specializes in a premium selection of wine refrigerators, including both dual and single zone models. These products are designed to cater to the needs of wine collectors, ensuring optimal storage conditions for various types of wine.

What features should I look for in a wine refrigerator?

When selecting a wine refrigerator, consider features such as temperature control, humidity regulation, adjustable shelves, and UV-protected glass doors. These elements are crucial for maintaining the quality and longevity of your wine collection.

How do I maintain my wine refrigerator?

To maintain your wine refrigerator, ensure that it is placed in a well-ventilated area, regularly clean the interior and exterior surfaces, and monitor the temperature settings. It is also advisable to check the seals on the doors to prevent temperature fluctuations.

What is the return policy for your products?

Ketons has a 30-day return policy. To be eligible for a return, items must be in their original condition, unused, and in the original packaging. A receipt or proof of purchase is also required.

How can I contact customer support for assistance?

For any inquiries or assistance, you can contact our customer support team via email at contact@ketons.shop or by calling +16462427148. We are here to help you with any questions or concerns regarding our products.

What should I do if my wine refrigerator arrives damaged?

If your wine refrigerator arrives damaged, please inspect the item upon receipt and contact us immediately. We will evaluate the issue and provide instructions on how to proceed with a return or exchange.

Is there a warranty on your wine refrigerators?

While specific warranty details may vary by product, Ketons typically offers a warranty that covers manufacturing defects. Please refer to the product documentation or contact customer support for detailed warranty information.

What shipping options are available for my order?

Ketons provides free economy shipping with an estimated delivery time of 3 to 7 business days. Orders are processed within 1-3 business days, and tracking information will be provided once the order has shipped.